FREQUENTLY ASKED QUESTIONS | SHOP POLICIES
How is payments handled?
All orders and payments are processed safely and securely through PayPal or you can contact me for local bank transfer(for Malaysians!)
How long will it take to receive my orders?
Production time takes up to 15-20days. Once shipped out please allowed 1-2 weeks for your postage to arrive (depends on the efficiency of the courier service!). If you are international please allow a month to arrive. You will be receiving a tracking number via email after your package is shipped out.
Can i make any changes for the commission piece before printing out?
We will send you a sketch draft before proceeding to colouring part. Only minor changes are acceptable. Please only place order when you're agree with the illustrator style. :)
Return and Exchange Policy
All sold items are strictly NON REFUNDABLE / RETURNABLE.